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FAQ

 

 

 

Q: What information do you use to make my custom family tree art?

A: We use the names of your family members as you provided them. You can submit just first and last names, or include middle and/or maiden names if you would like. We will make your tree however you want with whatever information you want included.

 

 

Q: How do I get my custom family tree made?

A: Click here to go the "How It Works" page

 

 

Q: What if I want something different?

A: Simply let us know what you have in mind,and we'll do it!  Feel free to contact us with your ideas.

 

 

Q: Is my information safe?

A: We keep your information private and will never sell any of it. We fight off email boxes full of spam, too. We would never do that to our favorite people - our customers!

 

 

Q: Will I get to approve the designs before they are printed?

A: Yes! We want you to be thrilled with your custom family tree art. You will be provided with digital proofs for your approval. You can request changes, and approve the design when you are satisfied that it is everything you hoped for.

 

 

Q: Where do you ship to, and how much is shipping?

A: We ship to the Continental U.S. and Canada, Australia, Europe. Click here to see a chart of shipping costs.

 

 

Q: How soon can I have my custom family tree art?

A: You will have your digital proof for approval within 1-2 days. Prints usually arrive within 5 to 9 days. Overnight shipping is available for standard prints within the continental U.S. If you need your tree by a certain date, simply let us know when you order, and we will do our best. For a detailed breakdown by print type and location, Click here.

 

 

Q: What if there are divorces or deaths, and remarriages in my family?

A: We will include whoever you want included. We can show more than one spouse and connect children to the appropriate one. If you don't like how it looks (or the person upsets you) we can change it or remove them. You get the final say. Click to see examples.

 

 

Q: Can I add people and babies to my tree later?

A: Absolutely! We understand that families are always changing and growing. We want to help you enjoy your family through art for years to come. Simply click here to go to the update page, and let us know what you want added or changed, as well as what type & size of print you want, and we'll get right to work! 

 

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Larissa Ickx

5 generations